Shipping & Return

General Shipping Information

We aim to provide a reliable and efficient shopping experience for all customers. Orders are shipped from the United Kingdom to customers worldwide.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next available business day.

Countries We Ship To

We currently ship to the United Kingdom, United States, Canada, Australia, New Zealand, Europe, and other international destinations where delivery services are available.

Shipping & Delivery Times

Estimated delivery times are:

• United Kingdom: 2–5 business days
• United States: 3–6 business days
• Europe: 5–12 business days
• Canada: 7–15 business days
• Australia & New Zealand: 8–18 business days
• Other international destinations: 12–26 business days

Delivery times are estimates provided for guidance only and are not guaranteed. Actual delivery times may vary due to customs clearance, weather, courier delays, public holidays, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delays or additional delivery charges.

Shipping Fees

Shipping fees are calculated at checkout based on the customer’s delivery destination, package size, weight, and available shipping method.

Any applicable shipping charges will be displayed before the customer completes the order.

Tracking

Once an order has been dispatched, customers will receive a shipping confirmation with tracking information where tracking is available.

Customers can use the provided tracking number to monitor their shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Any applicable customs duties, import taxes, VAT, or local charges are the responsibility of the customer unless otherwise stated at checkout.

Duties and taxes are non-refundable.

Customs clearance may also cause additional delivery delays.

Delivery & Responsibility

Ownership and responsibility for products transfer to the customer upon successful delivery to the shipping address provided during checkout.

If an order is delayed, damaged, or appears to be lost during transit, customers should contact us with their order details and tracking information so we can investigate the matter with the relevant delivery provider.

Returns

Customers may request a return within 30 days of receiving their order, provided the item meets our return requirements.

To qualify for a return:

• The item must be unworn and unused.
• Original tags must remain attached.
• The product must be returned in its original packaging.
• The item must be free from damage, stains, odors, or alterations.

Items that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

The following items are generally not eligible for return unless defective or required by applicable law:

• Gift cards
• Personalized or custom-made products
• Items marked as final sale
• Products showing signs of wear or damage caused after delivery

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly with your order details and supporting photographs where applicable.

We will review the issue and provide an appropriate resolution in accordance with the circumstances and applicable consumer protection laws.

Refunds

After receiving and inspecting the returned item, approved refunds will be issued to the original payment method.

Refund processing normally takes 5–10 business days after an approved return has been received and inspected. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Customs duties and taxes are non-refundable.

Return Shipping

Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs.

Order Cancellations

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation requests may no longer be possible. Customers may instead request a return in accordance with this policy.

Contact

For shipping, returns, or refund inquiries, please contact:

Email: contact@modexo.shop