Shipping & Return

We aim to provide a reliable and efficient shopping experience for all customers.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next available business day.

Shipping

Delivery times vary depending on your location and the selected shipping method.

Estimated delivery times are provided for guidance only and are not guaranteed.

Customers are responsible for providing accurate shipping information. Incorrect addresses may result in delays or additional delivery charges.

Delivery

Ownership and responsibility for products transfer to the customer upon successful delivery to the shipping address provided during checkout.

Returns

Customers may request a return for eligible items within 14 days of receiving their order, provided that:

• The item is unworn and unused.

• Original tags remain attached.

• The product is returned in its original packaging.

• The item is free from damage, stains, odors, or alterations.

Items that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

The following items are generally not eligible for return unless defective or required by law:

• Gift cards

• Personalized or custom-made products

• Items marked as final sale

• Products showing signs of wear or damage caused after delivery

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly with your order details and supporting photographs where applicable so we can investigate and provide an appropriate resolution.

Refunds

After receiving and inspecting the returned item, approved refunds will be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping

Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs.

Order Cancellations

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation requests may no longer be possible. Customers may instead request a return in accordance with this policy.

Contact

For shipping, returns, or refund inquiries, please contact:

Email: contact@modexo.shop